Request Return or Exchange by filling out the form above. You will require your invoice and the email with which you booked your order.
Once your return or exchange request is received, our team will send you a Return Merchandise Authorization Number. Without RMA #, no requests will be processed.
Send back product with all its original packing to the return address sent to you along with the RMA instructions. Do not send it to head office as it will delay the process.
Once B.LAB receives the product at its warehouse, our team will quickly initiate the refund or ship out replacement, whichever is allowed as our returns/exchange policy.
Check your spam box. Sometimes, email notifications will end up in your spam or junk folder. Add "firstname.lastname@example.org" to your contact/white list so you can see these emails.
Once you receive the AWB number, visit this page and put the AWB number in the track order box. It will show you where your package is.
If you have received a delivery failure notice, it means that courier attempted a delivery to your door and either you or no one else was there to accept delivery or the address was wrong. Sometimes, the courier company may make a mistake and visit the wrong address. It happens. Don't stress. Simply contact us at email@example.com and we will take care of you. :)
RTO or Return to Origin is just a fancy way for the courier company to say we have returned your package to the shipper. If you get a notification with RTO, get in touch with us at "firstname.lastname@example.org".
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